Shipping Policy
Last Updated: May 30, 2026
Thank you for shopping with Glowara Mart. We are committed to providing a reliable and efficient shipping experience for our customers both in Bangladesh and worldwide.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
In cases of high order volume, processing may take slightly longer. Customers will be notified if there is a significant delay.
Shipping Time
Estimated delivery times are as follows:
Bangladesh Orders
- Standard Delivery: 2–7 Business Days
International Orders
- Standard International Delivery: 7–21 Business Days
Please note that certain products, including imported, customized, or pre-order items, may require additional processing and shipping time.
Delivery times are estimates only and are not guaranteed.
Shipping Charges
Shipping charges are calculated automatically during checkout based on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
Any applicable shipping fees will be displayed before payment is completed.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other government-imposed fees may apply.
These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.
Glowara Mart is not responsible for delays or additional costs caused by customs clearance procedures.
Order Tracking
Tracking information will be provided when available.
After your order has been shipped, you will receive a tracking number via email or other available communication channels.
Please allow 24–72 hours for tracking information to become active.
Shipping Delays
While we make every effort to ensure timely delivery, Glowara Mart cannot guarantee delivery dates.
We are not responsible for delays caused by:
- Shipping carriers
- Customs inspections or clearance
- Weather conditions
- Public holidays
- Natural disasters
- Political disruptions
- Supply chain issues
- Other circumstances beyond our control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
Glowara Mart is not responsible for orders delayed, lost, or delivered to incorrect addresses due to inaccurate information provided by the customer.
If you notice an error in your shipping information, please contact us immediately before the order is shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or expected delivery date.
To assist with claims, we may request:
- Order number
- Photos of damaged items and packaging
- Additional shipping information
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Imported and Pre-Order Products
Some products available through Glowara Mart may be sourced from international suppliers.
For these products:
- Delivery times may vary.
- Customs processing may affect delivery schedules.
- Product availability may impact shipping timelines.
Customers will be informed if a product requires extended delivery time.
Contact Information
For any shipping-related questions or concerns, please contact us:
Glowara Mart
Email: contact@glowaramart.shop
Website: https://glowaramart.shop
Phone: +8801567892801
Location: Dhaka 1214, Bangladesh