Return & Refund Policy
Last Updated: May 30, 2026
At Glowara Mart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.
Return Eligibility
We offer:
- 7-Day Return Policy for customers in Bangladesh.
- 14-Day Return Policy for international customers.
The return period starts from the date you receive your order.
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition as received.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase or order confirmation.
How to Request a Return
To initiate a return, please contact us at:
Email: contact@glowaramart.shop
Phone: +8801567892801
Please include:
- Order Number
- Product Name
- Reason for Return
- Photos (if the item is damaged or incorrect)
Once your request is reviewed and approved, we will provide return instructions.
Items returned without prior approval will not be accepted.
Return Address
Glowara Mart
Dhaka 1214, Bangladesh
The customer is responsible for return shipping costs unless the return is due to our error.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect item
Contact us within 48 hours of delivery with supporting photos or videos.
After verification, we will offer one of the following solutions:
- Replacement product
- Store credit
- Full refund
Imported & Pre-Order Products
Some products may be sourced internationally and may require longer delivery times.
For imported or pre-order items:
- Delivery times may vary due to supplier availability and customs processing.
- Return eligibility may vary depending on supplier policies.
- Customers will be informed if a product has special return conditions before purchase.
Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Personal care and hygiene products
- Cosmetics and beauty products that have been opened or used
- Perishable goods
- Products damaged due to misuse or improper handling by the customer
- Clearance, promotional, or final-sale items
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please:
- Return the eligible product.
- Receive approval and refund.
- Place a new order separately.
European Union Customers
For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of receiving the item without providing a reason.
The product must:
- Be unused and unworn.
- Have all original tags attached.
- Be in its original packaging.
- Be accompanied by proof of purchase.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing may take up to 10 business days after approval.
- Additional time may be required by your bank, card issuer, or payment provider.
Late Refunds
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:
Email: contact@glowaramart.shop
Phone: +8801567892801
Order Cancellation
Orders may be cancelled before shipment.
Once an order has been processed or shipped, cancellation requests may not be possible.
Contact Information
Glowara Mart
Website: https://glowaramart.shop
Email: contact@glowaramart.shop
Phone: +8801567892801
Address: Dhaka 1214, Bangladesh